Insiders Know-How: Customer Service

Insiders Know-How: Customer Service

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Product Description

The essential guide for all customer service professionals. Written by industry thought-leaders from all over the world, this valuable resource delivers a comprehensive blueprint for any organization wishing to excel in customer services. Filled with pages of practical jargon-free advice, Insiders Know-How: Customer Service redefines customer service and sets a new benchmark for the industry.
This book is sponsored by The SME Shop at www.thesmeshop.com

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